Product sustainability

Product quality and safety

In the entire history of the Group, quality has been the actual starting point rather than an objective to pursue.

In addition to ensuring the normal control and prevention on processes and products, the Quality departments continuously ensure that company processes are in line with the best standards in terms of quality, safety and environmental certifications – including controls on hazardous substances and the sourcing of materials from war zones.

SIT was among the first companies in Italy to achieve ISO 9001 Quality Certification, in 1988, and has, over the years, pursued steady growth aimed at adapting to and often anticipating the emerging needs of the market. In this regard, all of the Group’s operating facilities are certified to ISO 9001 in its latest 2015 revision[1].

Monitoring by certification authorities has borne out the organization’s ability to keep product quality consistent with the international standards of reference.

In order to maintain the certifications, the Group submits to annual notified body audits of its Management System and corporate and production processes. This activity is supplemented by an internal audit regularly conducted on all corporate processes and functions, and main suppliers. In addition, SIT regularly analyses all customer feedback.

All Group companies are fully supported and encouraged in maintaining the corporate Quality System, in order to ensure that they design, build, check and supply products with exactly the same degree of care, competence and dedication.

To achieve this goal, the Group promotes the continuous improvement of the Quality System and the development connected programs, in order to optimize the control, efficiency and precision of its processes.

The commitment to investing in quality is essential in order to compete in the global market, and even more so for a Group that designs, produces and sells components and products for which safety is a fundamental element.

Quality and safety constitute the earliest stages in a product’s life cycle, involving the very latest methods to improve robustness and prevent errors that might otherwise lead to higher costs if not identified in time. The Group also provides for continuous and strict controls on the safety of its products.

On an annual basis, corporate quality goals are defined and then formalized in an Annual Quality Plan. The KPIs of such goals include the quality of the finished product as perceived by customers, the efficiency of internal processes, and the performance of suppliers. During the year, performances are continuously monitored against targets in order to verify project progress and identify new actions deemed necessary.

The most relevant product quality issues regard mechanical parts, metrology, electronic boards and software.

Software quality, in particular, is managed by the Group through structured testing and validation methodologies aimed at preventing potential criticalities.

In addition to the aforementioned certifications, the Metering Division’s Rovigo plant is certified to Annex IV of the “Atex Directive” as a guarantee of Production Quality Assurance regarding instruments and systems used in potentially explosive atmospheres. Furthermore, MeteRSit S.r.l.’s Rovigo and Brasov plants are certified to Module D of the Measuring Instruments Directive as a guarantee of Production Quality Assurance.

Regarding mechanisms for handling complaints and notifications, the Group has an “After Sales” department which acts as the receiving point for all customer complaints. A dedicated team analyzes every complaint received to verify any correlation with defects on returned products attributable to the company.

In order to help protect people and the environment from risks deriving from chemical substances, SIT has implemented a standard for some years now that requires suppliers to limit, declare or refrain from using restricted substances. The process of collecting documentation continued in 2019, which serves to ensure that components supplied to SIT comply with the relevant legislation.

SIT also pays the utmost attention to the protection of data managed through its products. As such, in November 2018, MeteRSit SRL received the UNI CEI EN ISO/IEC 27001 certification (an essential prerequisite for selling products to European markets) and has passed its subsequent annual audits up to 2020 without any recorded non-compliances.

ISO 27001 is an international standard that defines the requirements for information security management systems, thereby guaranteeing the confidentiality, integrity and availability of data. The procedures, new IT infrastructures and regulations put in place by MeteRSIT aim to protect the expertise and information processed by the company at all levels and across all departments. Furthermore, IT resources and network infrastructures underwent technological upgrades to meet the certification’s requirements. The upgrades have improved the reliability of the Company’s production processes, which are heavily reliant on IT systems.

[1] It should be noted that MeteRSit updated to ISO 9001:2015 in 2018.

Product sustainability